ME - Call Design

This app requires an Aspect Workforce Management system and Call Design middle-ware. For more information or support, contact Call Design for details

ME by Call Design brings the scheduling power of Aspect Workforce Management to your Android device. Connecting the ME app to your WFM systems allows your agents to instantly:

Schedule ME

* View your schedule any time anywhere with the Schedule View Function

Request ME

* Want time off? Use the Leave Request function to ask for Annual Leave with feeback via Notifications. View the status of a request using the Request Viewer Function

Trade ME

* Want to work a different shift? Use the Schedule Trade function to trade your schedule with a colleague, with feedback via notifications

Notify ME

* Aspect Notification Server integration keeps you up to date with any changes to your schedule

* Track your own performance with the Agent Productivity Function

Integrated with Aspect Workforce Management

* All schedule change, leave and trade requests pass through normal Aspect WFM business rules

* Calendar colours are fully customisable from the Aspect WFM system

* All calendar item names are fully customisable to meet your business needs

Key Words:Call Center,Call Centre,Call Design,ME,Shift,Mobile Employee, WFM, eWFM, Empower,

Schedule,Roster,Aspect, Workforce Optimisation, Workforce Management, Workforce Planning, Schedule Tracker,

Schedule View

Aplikasi ini memerlukan sistem Pengurusan Tenaga Kerja Aspek dan Call Design pertengahan ware. Untuk maklumat lanjut atau sokongan, hubungi Call Design untuk maklumat

ME by Design Call membawa kuasa penjadualan Pengurusan Aspek Workforce ke peranti Android anda. Menyambung app ME untuk sistem WFM anda membolehkan ejen anda untuk segera:

jadual ME

* Lihat jadual anda bila-bila masa mana-mana sahaja dengan Paparan Jadual Fungsi

meminta ME

* Ingin masa kira? Gunakan fungsi Cuti Mohon untuk meminta Cuti Tahunan dengan maklumbalas melalui Pemberitahuan. Lihat status permintaan menggunakan Fungsi Permintaan Viewer

berdagang ME

* Ingin bekerja syif yang berbeza? Gunakan fungsi Jadual Dagangan untuk berdagang jadual anda dengan rakan sekerja, dengan maklum balas melalui pemberitahuan

Beritahu saya

* Integrasi Pemberitahuan Aspect Server membolehkan anda sentiasa up to date dengan apa-apa perubahan kepada jadual anda

* Jejaki prestasi anda sendiri dengan Fungsi Agent Produktiviti

Bersepadu dengan Pengurusan Aspek Tenaga Kerja

* Semua perubahan jadual, cuti dan permintaan perdagangan melalui kaedah-kaedah perniagaan Aspect WFM normal

* Kalendar warna-warna yang sepenuhnya disesuaikan daripada sistem WFM Aspect

* Semua nama item kalendar sepenuhnya disesuaikan untuk memenuhi keperluan perniagaan anda

Kata Kunci: Pusat Panggilan, Pusat Panggilan, Design Call, ME, Shift, pekerja Mobile, WFM, eWFM, Empower,

Jadual, Jadual Kerja, Aspect, Tenaga Kerja Optimization, Pengurusan Tenaga Kerja, Perancangan Tenaga Kerja, Jadual Tracker,

Lihat jadual